Collection and Retention of Information
Markcolt.com is owned and operated by Excitables Inc. Excitables Inc. acquires two types of data. The first type of information is the data that is collected when you enter information into your account or mailing list. The second type of data is anonymous data that is acquired through your use of the website. All personal information is required by law and which is required to be collected according to the Terms and Conditions of payment systems which you (“the user”) are using, including such things as Credit Cardholder Agreements between yourself and the issuing financial institution, or between the card organization and Merchants.
What information do we collect and how do we use it?
1. Information You Provide
When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.
We collect this information at various places, such as when you check out with your online order; engage with our mobile applications; subscribe to our mailing list, email offers, or interact on our blog and or events page.
2. Information Your Devices Provide Automatically
When you interact with us, we obtain certain information by automated means, including the following:
- Location Information
When you access our services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
- Device Information
We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
- Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that’s stored by your browser on your device. It’s used to do things like see how you navigate our services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party’s site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.
These technologies, illustrated above, may be used to help us see which of our interactive experiences’ online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
3. Information Derived Through or Provided by Others
Affiliated entities, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you. We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
4. How We Use the Information We Obtain
We use the personal information we obtain through the Services to:
- deliver our Services
- process your online orders
- facilitate payment and transactions
- create and manage your online account
- personalize your online experience with content and offers that are tailored to your interests
- provide customer service and respond to your inquiries and requests
- include you in surveys and contests
- enable you to post your content, such as comments, images or videos
- facilitate networks of online social activity centered around our products and services
- improve our services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment
- market our products and services that may be of interest to you; and
- create aggregated, pseudonymized or anonymized information for statistical purposes
5. Third Party Analytics and Personalization Services
We may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors’ preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.
Right to Know/Access Information
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You may submit such a request.
Right to Request Deletion of Information
You have the right in certain circumstances to request that we delete Personal Information that we have collected directly from you. You may submit such a request as described below. To protect our customers’ Personal Information, we are required to verify your identify before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Security Measures & Protecting Information
Excitables Inc. takes all security measures available to insure and protect access to all information provided by users, implementing operating procedures and technological plans to protect the privacy of the information provided. The credit card information you provide at Markcolt.com is encrypted and secure. Excitables Inc. uses Secure Sockets Layer (SSL) Technology to protect the security of your credit card information as it is transmitted to us. SSL Technology is a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
Disclosure of Information
Excitables Inc. will not disclose or provide any information to any agency or third-party person except those financial institutions and carrier services involved in processing your order. The user will not be put onto any mailing list unless he or she wishes to be placed onto one. All information collected by the website is stored on site in a secure remote terminal that is not accessible to the internet at our main plant in Ottawa, Ontario Canada.
What Is A Cookie
A cookie is a small data file that websites write to your computer’s hard drive when you visit that such website. A cookie file contains information such as a user ID, which the site can use to track which pages on the site you have visited and what products you view. By themselves, cookies can’t be used to identify individuals. They are not made for that purpose.
How Do Cookies Work?
Keeping Your Browser, Anti-Spyware And Malware Updated
Many spyware detection, cleanup applications, and spyware removers include attack site detection. They block your browser from accessing websites designed to exploit browser vulnerabilities or download malicious software. If you haven’t already, set your browser to update automatically. This eliminates security vulnerabilities caused by outdated browsers. Many cookie-based exploits are based on exploiting older browsers.
Third Party Links
Occasionally we may offer third party products on our websites using links to third parties. These outside third-party websites have different and separate polices from our own and therefore we have no responsibility or liability for the content and activity of these linked sites. Nevertheless, we welcome any feedback about these outside third-party websites.
Do we collect children’s personal information?
Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us.
In order to process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order. If any questions should arise concerning your order a sales agent will contact you through email. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. IE, the financial institution that issued your credit card and the shipping carrier that delivers your order.
If you require any assistance when placing your order, you may contact us via email, social media or through our phone number found on the Contact Us page. You will receive an answer within 24 hours.
We utilize the latest industry standard Secure Server SSL encryption codes, when accepting your credit card information during your online checkout process. In addition, we utilize the same encryption standards when transferring your credit card data to our internal terminal system. To further enhance our security measures, our terminal system is not accessible via the Internet and we delete from our web site database all credit card information within 24 hours of receipt. We have also taken the appropriate security measures to safeguard your personal information after it has been transferred to our terminal system. For example, our computer network is password protected, it is inaccessible via the Internet and paper copies, if any, are shredded before disposal.
Notification of Changes to our Privacy & Security Policy Statement
If we make any material changes in our privacy and security practices that do not affect user information then we will post a notice on our website notifying users of the change. In some cases where we post the notice, we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Online shopping at Markcolt.com is safe!
Security is an issue whenever you give any personal or financial information to another party. Our commitment to security means we want your shopping experience at Markcolt.com to be as safe or safer than shopping at your local mall and as safe as any shopping experience can be. Finally, if you’re still uneasy about online ordering, you can always come visit us at our brick-and-mortar store location in Ottawa, Ontario Canada or you can send us a money order via the post office or e-transfer.
|User-Input Cookies||Enables visitors’ input, choices, or selections across their website experience. Examples include maintaining a shopping cart during a visit or a form throughout a transaction.|
|Authentication Cookies||Identifies visitors through the website after they log in.|
|Multimedia Player Cookies||Ensures such things as image quality, network link speed, or buffer information for video and audio playback.|
|Load-balancing Session Cookies||Directs website traffic to a particular datacenter for the quickest website access, and enables visitors to return to that datacenter if needed.|
|Visitor Customization Cookies||Stores preferences and visitor experiential histories: remembers language preference, product-page display preference, and whether certain visitor experiences should be displayed, such as email marketing signup, based on past experiences.|
|Social Media Plug-in Cookies||These cookies from social media platforms (like Facebook and Instagram) facilitate content sharing on those platforms.|
|Interest Based Advertising Cookies||Enables our advertising vendors to deliver tailored ads to our visitors on other websites. The ads are based on a visitor’s combined online and offline (e.g. in-store) shopping history and experience with us, as well with our vendors’ network of advertisers.|
|Analytics Cookie||Enables us to do things like estimate number of visitors, detect most used search-engine keywords that lead to a webpage, measure page load times, administer visitor surveys, identify navigation issues, and improve web capabilities.|